Giving Feedback to Your Customer Service Agents

Description

Feedback is essential to anyone’s success. We need feedback to understand what we’re doing well and what we’re not doing well. This information helps us know what we must continue doing and what we must improve or stop doing. Feedback helps us know where we stand and clarifies what we need to do to be successful. Without feedback, we struggle to understand how we can improve and won’t know if we’re meeting the expectations of our manager and the organization.
By completing this course, you will:
• Be able to give feedback to your customer service representatives on their performance"

Objectives

At the end of this course, the participant will be able to:
Customer Service agents receive feedback on their performance

Assessment

Yes

Learning Method

Online

Lessons in Giving Feedback to Your Customer Service Agents

  • NO LESSON IN COURSE

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