Active listening is a real skill. It is a skill that must be developed if you want to develop effective communication skills. Active listening means being silent and listening to understand rather than assuming, jumping to conclusions, finding fault or just waiting for your opportunity to speak. This active listening course will teach you how to becoming an effective listener, not just listening but waiting upon a colleague or customer to serve them better.
At the end of this session, you will be able to:
Define active listening and its key components
Identify ways to become a better listener
Use body language to reflect a positive listening attitude
Understand the difference between sympathy and empathy, and when each is appropriate
Create a listening mindset using framing, positive intent, and focus
You must complete all units and take an assessment test