Managing conflict at work tends to be difficult for most people. Different people handle conflict in various ways, and some even do a great job with it. Yet few people, if any, seek out conflict and are happy when it occurs. What it comes down is this—conflict is hard, uncomfortable, and can halt our progress at work. When conflict occurs we may struggle to perform and accomplish our tasks and assignments, all of which is not good.
This course will provide a process you’ll use when your employees are struggling with conflict and have asked for help, or seem to need help, resolving a difficult situation.
By completing this course, you will:
• Know how to use a mediation process to help groups resolve existing conflict
At the end of this course, the participant will be able to:
Use a mediation process to help groups resolve existing conflict