"Negotiating, among many things, is an emotion filled process. For some, just the word can evoke uncomfortable thoughts. In these situations, people want different things, and thus it’s not uncommon for discussions to escalate or get uncomfortable. While you may experience a variety of feelings during the negotiating process, one of the worst things you can do is criticize the individuals you are negotiating with, versus focusing on the facts of the situation.
If want to take this course, you have a desire to change your behavior. However, making changes to how we behave and act isn’t always easy. Add the fact that you want to change a behavior in what can be an uncomfortable setting, and you’ve got a real challenge in front of you. You should be commended for wanting to give this a try."
By completing this course, you will know how to avoid getting personal by keeping the focus on issues, not individuals