Communication is an essential skill for any manager to have, and listening is an essential component of communication. When we listen well to others, we hear what was said and get key information. We show the person that he or she is valuable, and that what the person has to say is important.
This course will help you assess your listening skills by evaluating a past communication event. After the evaluation you will determine what you need to do more or less of to strengthen your ability to listen to others.
By completing this course, you will:
• Know how well you listen to others
At the end of this course, the participant will be able to:
Evaluate your communication with others to see how well you listen