Typically, different opinions don’t create a problem. More often than not, the individuals involved discuss the pros and cons of both approaches, and usually come to a compromise or can agree on the best solution. Of course, sometimes this does not happen and conflict ensues.
While it is the hope of every manager that your employees are able to resolve their own conflicts, sometimes they can’t and need help. As a leader, it is your job to recognize when your team members are struggling and need assistance resolving the conflict they find themselves struggling with.
This course will help you strengthen your ability to recognize conflict so you can help your employees who are struggling with it. Knowing what to keep in mind will help you identify these situations sooner, and thus help resolve any situation before it escalates to a bigger issue.
By completing this course, you will:
• Know how to recognize when team members need help managing conflict
At the end of this course, the participant will be able to:
Learn how to recognize when team members need help managing conflict