Shaping the Direction of Customer Service

Description

As a leader focused on customer service, it is your role to determine how serving your customers supports the company’s overall direction and strategy. By setting and leading the direction of customer service, creating accountabilities, and communicating this vision to others, you will be able to help your company achieve its goals and deliver long-term success.
For this course you will focus on what you need to do as a leader to help shape and direct the customer service needs of the company.

Objectives

At the end of this course, the participant will be able to:
Determine what you will do to help direct the company’s customer service strategy

Assessment

Yes

Learning Method

Online

Lessons in Shaping the Direction of Customer Service

  • NO LESSON IN COURSE

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